com appears in the top box, and click the Add button. If the user is unable to connect, the resolution is to add the site to the Trusted Sites list in Internet Explorer:Ĭlick Tools -> Internet Options -> Security tab.Ĭlick the Trusted Sites checkmark icon, then click the Sites button.Ĭonfirm that the URL. If the user is able to connect to the applications, the message can be ignored. Firefox and Chrome do not produce the warning. This message appears only in Internet Explorer. To launch an application successfully, save the launch file if prompted and double-click the file to start the application. The user is able to authenticate at the Citrix login page and the applications are available, but the user sees the following warning in the Message Center:Ĭurrent browser security restrictions may prevent you from launching applications, or may require your explicit permission to proceed. Issues after successfully authenticating at the Citrix login web page IE Trusted Sites
Otherwise, if the software has been installed, click on the “Click here to obtain the client software” link, then click on either the Allow button or yellow bar to install the Citrix Helper Control, or click on the “Already Installed” link.Īdding the Beyond site to the Trusted Sites list in IE should allow the Active X control to run without prompting (see below). If the IE yellow warning bar is visible, click on it to install the Citrix Helper Control (an Active X control). We are unable to detect the appropriate client software on your computer to allow you to launch your applications. Client software not detectedīefore the user authenticates at the Citrix login page, the following warning is displayed in the Message Center:
This error is typically caused by an incorrectly typed password, PIN, or keyfob number a domain password out of sync with the Novell password or a keyfob in next tokencode mode. Issues at the Citrix login page Error messages to do with ‘invalid credentials’ Only the web plugin component should be installed. The sample answer is Uninstall and reinstall the Citrix client. Opening Citrix causes a window to open asking “ What is the address of the server hosting your published resources.” There is a space to fill in the server name. The wrong client software has been installed Some older versions can be downloaded with fewer clicks from ///6/citrix-xenapp-web-plugins/. The latest Citrix client software can be downloaded from. Note that connecting to a user’s computer via a Webex support session installs a WebEx Document Loader virtual printer on that computer and sets it as the default printer. The Beyond site should be added to the Trusted Sites list in IE (see below). Many issues are resolved by confirming that the local computer’s system clock is correct, deleting temporary internet files, and/or uninstalling then reinstalling the Citrix client. Under “Remote client type”, the Native client should be currently selected. To check/change the current client, click on the Advanced Options link on the login screen. See the section Changing the client for instructions. Make sure if the base URL is https then there should be https binding on StoreFront server with valid certificates if not then change base URL to http and confirm you have http/port 80 binding on IIS.In nearly all cases, using the Native client is recommended over the Java client. This can happen because of bindings on IIS."Failed to run discovery" or "Unable to resolve/find URL at 443/80". There can be multiple Receiver for Web events, e.g. Check event viewer on StoreFront server.Confirm if StoreFront services are running, Citrix Cluster join service can be in disable state(only works when we add a new server to Server Group).Deleting the default Store can corrupt StoreFront and we may need to reinstall StoreFront. Make sure that the Default Store was never deleted from the StoreFront server.Make sure you are able to browse default IIS page as StoreFront is dependent on IIS.Ping the base URL from StoreFront servers, each StoreFront server should resolve the base URL to it's own IP if now then create a host entry ().